Customer Support

We are building our company one satisfied customer at a time. If you have any questions or concerns, please contact me directly:

Pete Shuster
CEO and Owner
Direct Phone: 612-801-1007


You can contact our reagent testing group directly at:

We often can answer your questions right away. If we need to use our network of experts, it could take longer. 96% of the time, we find resolution within 24 hours. If it takes longer, we will keep you informed on status via e-mail.

Please note, we work hard to provide you with up-to-date Protocols, Datasheets and Manuals for our products.  We are continually testing our products for new applications both internally and in labs throughout the world.  We post relevant updates to our website often that can be found on the individual product pages or in the Customer Data/Pubs or Protocols section.

Shipping and Accounts Payable

Toll free: 866-350-1500
Int'l phone: 952-374-6161
Fax: 612-677-3976

Brett Schroeder, Vice President of Operations

Direct Phone: 651-249-4178

Rose Ludescher, Manager of Customer Satisfaction
Direct Phone: 507-210-8009

5325 West 74th St., Suite 8
Edina, MN 55439